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Frequently Asked Questions

How does the monitoring actually work?

We monitor public property records for changes related to your property. When a new document, such as a deed, title, mortgage, equity change, or lien, is filed or updated under your address or parcel number (APN), our system detects it and sends you a timely alert so you can verify it was authorized and take appropriate action if needed.

What should I do if I receive an alert?

If you receive an alert for a document or change you don't recognize, contact your local county recorder's office to verify the filing. You may also consider consulting a real estate professional or attorney if something appears incorrect.

Is my payment information secure?

Yes. Payments are processed through a secure, encrypted system.

Can someone sell my house or take my equity if I'm the owner?

YES, ownership doesn't automatically prevent fraudulent filings. Unauthorized documents can still be recorded against a property. Monitoring keeps you informed so you can respond quickly if something changes.

Does this really happen?

YES. Industry groups and law enforcement have reported increasing cases of real estate and title-related fraud. With the increase in digital tools/records and electronic filing systems these types of issues are becoming more common.

Is Title Monitoring the same as Credit Monitoring?

No. Credit monitoring tracks activity related to your financial accounts. Title monitoring focuses on changes and filings in your property's public records.

What's the difference between title insurance and the identity fraud insurance included in the Plus plan?

Traditional title insurance is purchased once at closing and looks backward. It covers defects that existed before you bought your home, such as old unpaid liens, errors in the chain of title, or forged deeds from years prior. It does not cover anything that happens after closing. Our identity fraud insurance (included in the Plus plan) is forward-looking. It covers fraud that happens after you are already the owner, such as someone filing a forged deed or stealing your equity. Think of it this way: title insurance protects against the past. Our fraud insurance helps protect against the future.

I already have title insurance from when I bought my home. Why would I need this?

Your title insurance stopped protecting you the moment you got the keys. From that day forward, if a fraudster files a fake deed or takes out unauthorized loans against your property, your title insurance policy pays nothing. It only covers what happened before your purchase. Home Title Alert helps fill that gap with two layers: continuous monitoring to catch fraud early, and up to $2 Million in identity fraud insurance coverage* (Plus plan) if fraud does occur after closing.

How do I file a claim if I'm on the Plus plan?

Call the Iris Resolution Team directly at +1-877-520-3799. They will open a case on their end and handle the resolution process for you. You do not need to stay involved throughout the process -- Iris works the case independently once it is opened. It helps to have your county recorder document and any law enforcement case number ready when you call.

Can You Actually ā€œLockā€ Your Home Title?

The concept of ā€œlocking your titleā€ can be confusing. A title monitoring or alert service cannot literally lock or freeze your property title or prevent a document from being recorded.

County recorders generally record documents that meet applicable recording requirements, without requiring the property owner to approve each new filing.

Title monitoring instead helps you detect new title activity after it occurs, so you can identify unauthorized activity and respond quickly.

My Property Info Is Wrong. What Should I Do?

Discrepancies in public property records do occur, as information is compiled and distributed across various public information systems and municipal departments. Clerical errors or typos can sometimes appear in public record databases, even when the underlying recorded ownership documents are accurate.

Discrepancies may also occur on original documents themselves. Title companies, legal representatives, and administrative filing agents can make clerical errors during preparation. If you find an error, reaching out to the party responsible for creating or submitting the document can help resolve it.

Step-by-Step Resolution Guide

1. Updating Info in the Home Title Alert System

Home Title Alert is happy to assist with updating incorrect property information within our active monitoring system. Please email us at support@hometitlealert.org and we will update your record on our end. Please note that Home Title Alert cannot change or update official government or public records.

2. Property Record Corrections

If you hold copies of your deeds, titles, or other recorded ownership documents:

  • Review your document copies to see if the information listed is accurate.
  • If an error appears on the document itself, consider contacting the person or entity that prepared or filed the document (such as your title company, legal counsel, or the county recorder's office) to ask how to update or correct the information.

3. Updating Property Statistics and Building Characteristics

For property characteristics such as bedroom count, square footage, bathroom count, roof type, or property classification (condo, single-family residence, land, etc.):

  • Start by visiting your local county tax assessor website or contacting their office directly to verify the information currently on file.
  • If their information is incorrect, ask about their specific administrative procedure for submitting property updates or corrections.
Insurance Notice: *The Identity Expense Reimbursement and the Unauthorized Electronic Fund Transfer Reimbursement benefits are underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to Generali Global Assistance, Inc., dba IrisĀ® Powered by Generali for the benefit of its Members. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Home Title Identity Theft Expense Reimbursement is not available to residents of New York or Texas. Cyber Extortion Expense Reimbursement is not available to residents of New York. Coverage may not be available in all jurisdictions. Review the Summary of Benefits at irisidentityprotection.com/terms-conditions.
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Plus Plan Claims

Iris Resolution Team

+1-877-520-3799

Call to open a claim. Iris handles the case from there.