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Frequently Asked Questions

How does the monitoring actually work?

We monitor public property records for changes related to your property. When a new document, such as a deed, title, mortgage, equity change, or lien, is filed or updated under your address or parcel number (APN), our system detects it and sends you a timely alert so you can verify it was authorized and take appropriate action if needed.

What should I do if I receive an alert?

If you receive an alert for a document or change you don't recognize, contact your local county recorder's office to verify the filing. You may also consider consulting a real estate professional or attorney if something appears incorrect.

Is my payment information secure?

Yes. Payments are processed through a secure, encrypted system.

Can someone sell my house or take my equity if I'm the owner?

YES, ownership doesn't automatically prevent fraudulent filings. Unauthorized documents can still be recorded against a property. Monitoring keeps you informed so you can respond quickly if something changes.

Does this really happen?

YES. Industry groups and law enforcement have reported increasing cases of real estate and title-related fraud. With the increase in digital tools/records and electronic filing systems these types of issues are becoming more common.

Can I lock my title like a credit card?

No. Property titles cannot be locked. Monitoring helps notify you when something is recorded so you can take action quickly.

Is Title Monitoring the same as Credit Monitoring?

No. Credit monitoring tracks activity related to your financial accounts. Title monitoring focuses on changes and filings in your property's public records.

What's the difference between title insurance and the identity fraud insurance included in the Plus plan?

Traditional title insurance is purchased once at closing and looks backward. It covers defects that existed before you bought your home, such as old unpaid liens, errors in the chain of title, or forged deeds from years prior. It does not cover anything that happens after closing. Our identity fraud insurance (included in the Plus plan, backed by Iris® Powered by Generali) is forward-looking. It covers fraud that happens after you are already the owner, such as someone filing a forged deed or stealing your equity. Think of it this way: title insurance protects against the past. Our fraud insurance helps protect against the future.

I already have title insurance from when I bought my home. Why would I need this?

Your title insurance stopped protecting you the moment you got the keys. From that day forward, if a fraudster files a fake deed or takes out unauthorized loans against your property, your title insurance policy pays nothing. It only covers what happened before your purchase. Home Title Alert helps fill that gap with two layers: continuous monitoring to catch fraud early, and up to $2 Million in identity fraud insurance coverage* (Plus plan) if fraud does occur after closing.

How do I file a claim if I'm on the Plus plan?

Call the Iris Resolution Team directly at +1-877-520-3799. They will open a case on their end and handle the resolution process for you. You do not need to stay involved throughout the process -- Iris works the case independently once it is opened. It helps to have your county recorder document and any law enforcement case number ready when you call.

Insurance Notice: *The Identity Expense Reimbursement and the Unauthorized Electronic Fund Transfer Reimbursement benefits are underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to Generali Global Assistance, Inc., dba Iris® Powered by Generali for the benefit of its Members. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits at irisidentityprotection.com/terms-conditions.
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Plus Plan Claims

Iris Resolution Team

+1-877-520-3799

Call to open a claim. Iris handles the case from there.